Your missions

• Manage, coach and upskill a team of 8 experienced CSMs

• Support the team to get a success mindset

• Drive portfolio growth: retention, churn reduction, upsell and opportunity detection (NRR).

• Upskill the team on conversion and objection handling.

• Handle operational escalations and secure key accounts.

• Track team performance (retention, churn, upsell, CSAT) and put the relevant action plans in place.

• Ensure the handover of accounts from Account Managers to CSMs after the first year.

• Lead team projects focused on quality, growth and data leverage.

• Work closely with the Sales, Support and Product teams.

This role is for you if...

• You have at least 3 years of team management experience

• You come from a Team Lead Sales, Account Manager or Customer Success background, with solid SaaS experience.

• You know Hubspot (must-have); Salesforce and Zendesk are a plus.

• You're comfortable with data and a growth-oriented approach.

• AI applied to Customer Success is a real plus for you.

• You're fluent in French and English; Spanish is a bonus.

• On the mindset side: resilient, a team player, positive and energetic, highly structured, unifying yet demanding.

This role is not for you if...

• You prefer a static environment where nothing changes.

• You're not comfortable challenging, coaching and growing an already experienced team.

• Growth, data and opportunity detection are not your playing field.

Why this role is exciting

You take the reins of a strong team at a key moment in its transformation. The portfolio is there, the talent is there: it's up to you to take the team to the next level, unlock growth and leave your mark on the Ringover customer experience.