As an Bilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities :

• Oversee end-to-end management of technical incidents via phone support.

• Promptly resolve technical issues, collaborating with cross-functional teams.

• Analyze requirements, offering effective solutions for client needs.

• Ensure compliance with Service Level Agreements in all client interactions.

• Clearly communicate technical information to diverse audiences.

• Efficiently manage tickets, prioritizing based on urgency and impact.

• Collaborate with internal teams to escalate and resolve high-priority issues.

About You :

• You're organized, independent and proactive, and taken an active interest in your work

• You demonstrate empathy and a strong sense of customer relationship

• You have good analysis capacities and enjoy problem-solving

• You're good at verbal and written communication

• You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge

• You master the network domains, VoIP, TCP/IP, internet, etc.

• You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.

• You are fluent in French, English, Spanish is a plus.

• Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

Joining our team means enjoying a balanced work environment and benefits designed with your well-being in mind:

✨ Benefits that take care of you

• 100% coverage of individual health insurance.

• 6 weeks of paid leave.

🌍 Making everyday life easier

• A hybrid work organization with remote work and a €20 gross monthly allowance.

• A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation.

🤝 A warm team spirit

• A friendly atmosphere within a multicultural team.

• Regular team moments through afterworks and various activities.

• Relaxation spaces to recharge during the day: sports, piano, video games…

❤️ Giving meaning to your work

• One day per quarter dedicated to volunteering with Numérique pour Tous.

For us, compensation is not a taboo topic! We’ll be happy to discuss it very early in the process 😊 and offer the fairest package based on your experience.