Trilingual Technical Support Specialist
As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
Key Responsibilities :
Oversee end-to-end management of technical incidents via phone support.
Promptly resolve technical issues, collaborating with cross-functional teams.
Analyze requirements, offering effective solutions for client needs.
Ensure compliance with Service Level Agreements in all client interactions.
Clearly communicate technical information to diverse audiences.
Efficiently manage tickets, prioritizing based on urgency and impact.
Collaborate with internal teams to escalate and resolve high-priority issues.
About You :
You're organized, independent and proactive, and taken an active interest in your work
You demonstrate empathy and a strong sense of customer relationship
You have good analysis capacities and enjoy problem-solving
You're good at verbal and written communication
You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
You master the network domains, VoIP, TCP/IP, internet, etc.
You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
You are fluent in Spanish, French and English.
Knowledge of the Zendesk, Jira and Salesforce tools is appreciated
Why Join Ringover?
Opportunity to make a real impact in a fast-growing SaaS company expanding across Europe.
To work in an ambitious company with an exciting product and project. To be surrounded by an international, multicultural, and dynamic team.
IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.). We invite you to follow Ringover’s Linkedin to stay up to date with all the latest company news. With just two clicks, you’ll become part of the Ringover Community—don’t miss out! With equal qualifications, all our positions are open to people with disabilities.
- Department
- Care & Ops
- Locations
- Ringover Barcelona
- Remote status
- Hybrid
- Employment type
- Contract
About Ringover
Ringover Group is a SaaS software publisher and European telecom operator since 2005.
Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence.
The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools.
Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets.
Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market.
Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.
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