CSM - UK
As part of our London-based team, you’ll be the face of Ringover for our UK customers.
Your mission: drive adoption, retention, and growth by ensuring every customer extracts maximum value from our platform.
You’ll work closely with our CSM team, UK Head of Sales, Account Executives, and Product team to create a seamless experience — from onboarding to renewal — while spotting opportunities to expand usage and deepen relationships.
Key Responsibilities
Serve as the primary point of contact for a portfolio of UK customers
Guide new clients through onboarding, training, and initial setup
Proactively monitor account health and ensure renewal and retention targets are met
Identify upsell and cross-sell opportunities in partnership with the Sales team
Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests
Conduct regular business reviews to measure value and ROI
Required Skills and Attributes
At least 3 to 5 years’ experience in Customer Success, Account Management or post-sales SaaS role, ideally in the ATS, HR tech, or recruitment tech space
Experience leading and supporting end-to-end SaaS implementations and rollouts, including planning, configuration, deployment, and user adoption.
Demonstrates a proactive, solutions-oriented mindset with a strong focus on delivering effective outcomes that meet customer needs.
Strong relationship management and communication skills – comfortable engaging C-level stakeholders
Data-driven mindset with the ability to translate customer usage data into actionable insights
Highly organized and capable of managing multiple customers and priorities simultaneously
Native in English; French is a bonus
Ability to understand, challenge, and adapt internal processes to fit the specific needs of the UK market
Comfortable in a fast-paced, startup-style environment and eager to take ownership
BONUS
Understanding of the recruitment market and experience with Bullhorn
Technical background with integrations
Whats on offer:
Join a fast growing company with career progression
28 paid holidays (includes UK bank holidays)
Hybrid working environment from our offices in Liverpool Street
Laptop, headset and other work equipment provided
Trips to visit our Paris HQ for training and company events
£200 towards your London travel every month!
- Department
- Care & Ops
- Locations
- Ringover Limited (UK)
- Remote status
- Hybrid
- Employment type
- Full-time
About Ringover
Ringover Group is a SaaS software publisher and European telecom operator since 2005.
Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence.
The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools.
Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets.
Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market.
Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.