Trilingual Technical Support Specialist
As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
Key Responsibilities :
Oversee end-to-end management of technical incidents via phone support.
Promptly resolve technical issues, collaborating with cross-functional teams.
Analyze requirements, offering effective solutions for client needs.
Ensure compliance with Service Level Agreements in all client interactions.
Clearly communicate technical information to diverse audiences.
Efficiently manage tickets, prioritizing based on urgency and impact.
Collaborate with internal teams to escalate and resolve high-priority issues.
About You :
You're organized, independent and proactive, and taken an active interest in your work
You demonstrate empathy and a strong sense of customer relationship
You have good analysis capacities and enjoy problem-solving
You're good at verbal and written communication
You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
You master the network domains, VoIP, TCP/IP, internet, etc.
You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
You are fluent in French, English and Spanish.
Knowledge of the Zendesk, Jira and Salesforce tools is appreciated
Joining our team means enjoying a balanced work environment and benefits designed with your well-being in mind:
✨ Benefits that take care of you
100% coverage of individual health insurance.
6 weeks of paid leave.
🌍 Making everyday life easier
A hybrid work organization with remote work and a €20 gross monthly allowance.
A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation.
🤝 A warm team spirit
A friendly atmosphere within a multicultural team.
Regular team moments through afterworks and various activities.
Relaxation spaces to recharge during the day: sports, piano, video games…
❤️ Giving meaning to your work
One day per quarter dedicated to volunteering with Numérique pour Tous.
For us, compensation is not a taboo topic! We’ll be happy to discuss it very early in the process 😊 and offer the fairest package based on your experience.
- Department
- Care & Ops
- Locations
- Ringover France
- Remote status
- Hybrid
- Employment type
- Contract
About Ringover
Ringover Group is a SaaS software publisher and European telecom operator since 2005.
Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence.
The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools.
Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets.
Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market.
Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.
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