Bilingual Technical Support Engineer – SaaS | Bogotá
Join us at Ringover – where customer experience meets innovation.
We're looking for a proactive and tech-savvy Technical Support Engineer. If you're passionate about solving complex problems, providing top-notch technical assistance, and ensuring a seamless user experience, we’d love to hear from you!
Major responsibilities :
- Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
- Familiar with supporting iOS, iPadOS, and Android mobile devices.
- Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
- Escalation point for Level 1 Technical Engineers
- Projects Assigned by Leads to help other teams excel.
- Responsible for Ringover’s IT services.
- Be available off hours for scheduled maintenance, critical update releases...
Required skills and attributes :
- Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps
- Experience with integrating software and troubleshooting defects Experience escalating to development/technical leads
- Understands chain of command within a corporate structure
- Experience conducting thorough research into technical defects
- Understanding of API Basics such as POST and GET for research.
- Overall strong technical background and project management skills are required.
- Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
- Understands networks, firewalls, seServer dependencies, TCIP, subnets, and databases...
- Must speak English and Spanish fluently
This position is for you if...
- You are tech-savvy.
- You are autonomous and you like to take initiative to learn
- You are very organized by nature and like to work with ambition
- You strive to exceed your goals.
Must be located in Bogota even if the position will be full remote.
The contract will be managed through a professional employer organization.
Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).
- Department
- Care & Ops
- Locations
- Ringover Inc. (US)
- Remote status
- Fully Remote
- Employment type
- Full-time
About Ringover
Ringover Group is a SaaS software publisher and European telecom operator since 2005.
Our vision: To revolutionize the business phone system and transform it into a modern and easy-to-use productivity tool. This idea is the foundation behind Ringover, a powerful 100% Cloud communication solution integrating telephony, video conferencing, instant chat and group messaging platform with a global presence.
The key: end-to-end technological mastery, a simple and user-friendly interface that is fully integrated to other leading business tools, providing efficient performance insight thanks to statistics and supervision tools.
Rapidly scaling in growth and adopted by over 10,000 businesses, Ringover has a mission to become THE leading European cloud telephony provider, primed for rapid international growth and we are proud to confirm that we are on track across our global markets.
Outbound sales is a driver for any business and at Ringover, we have some ambitious targets to achieve in 2025 and beyond within the UK market.
Working closely with the UK country manager, your mission, should you choose to accept it, will be to focus on expanding Ringover’s presence in the UK market by building a strong pipeline of qualified prospects, where Ringover adds value to their business.
Already working at Ringover?
Let’s recruit together and find your next colleague.